Return Policy

Our returns process is structured to give customers sufficient time and reassurance when deciding whether a purchase is the right choice. We recognize that shopping online does not always provide the opportunity to fully evaluate a product before it arrives, and even with careful consideration, an item may not meet expectations once seen or handled in person. To support confident purchasing, we offer a thirty-day return window that begins on the date the shipping carrier confirms delivery. During this period, customers may request to return eligible items if they feel the product does not suit their needs or preferences.

To be eligible for a return, items must be sent back in the same condition in which they were originally received. Products should be completely unused, unmodified, and free from any signs of wear or handling. This includes the absence of marks, scratches, stains, odors, or other indications of use. All original packaging materials must accompany the return, including tags, labels, seals, inserts, protective materials, accessories, and any additional components included with the shipment. Customers are encouraged to package items carefully, preferably using the original box and protective materials, to prevent damage during transit and to allow for proper inspection once the return is received. A valid proof of purchase, such as an order confirmation or digital receipt, is required to ensure the return can be accurately matched to the original order.

To initiate a return, customers should contact our support team by email at speksofficial@outlook.com. After a return request is submitted, our team will review the provided information to confirm that the item meets the conditions outlined in this policy. If the return is approved, customers will receive a prepaid return shipping label along with detailed instructions on how to prepare and send the package. Only the shipping label issued by our team should be used. Returns sent without prior authorization, through unauthorized carriers, or with altered labels may experience tracking difficulties, delivery delays, or processing issues. Items returned outside the approved process may be delayed, declined, or deemed ineligible for a refund.

We strongly encourage customers to examine their orders promptly upon delivery. Early inspection makes it easier to identify concerns such as transit damage, manufacturing defects, or incorrect items while shipping records and condition details are still current. Reporting issues as soon as possible allows us to provide faster and more effective assistance, which may include replacements or refunds when appropriate. Delayed reporting can complicate verification and may extend the time needed to resolve the issue.

While most products can be returned, certain items may be excluded due to hygiene considerations, safety regulations, or specific handling requirements. If there is any uncertainty about whether a product qualifies for return, customers are welcome to contact us before starting the process. We do not offer direct exchanges. If a different size, color, or variation is desired, customers should return the original item following the standard procedure and place a new order separately. This approach helps maintain accurate inventory management and ensures consistent fulfillment.

Customers located in the European Union are entitled to an additional fourteen-day cooling-off period in accordance with applicable consumer protection laws. During this time, eligible customers may cancel or return their order without providing a reason. This right applies alongside our standard return policy, and all returned items must still meet the same eligibility requirements, including being unused, undamaged, and returned with all original packaging and proof of purchase.

Once a return reaches our facility, it will undergo an inspection to verify compliance with our return conditions. Customers will be informed of the inspection outcome. If the return is approved, a refund will be issued to the original payment method used at checkout. Processing times can vary depending on the payment provider, but refunds are typically completed within ten business days. If a refund has not appeared within fifteen business days after confirmation, customers may contact us at speksofficial@outlook.com for further support.

Our aim is to keep the return experience fair, transparent, and easy to follow. By offering clear guidelines and responsive assistance, we strive to ensure that customers can complete returns with confidence and peace of mind.